Last updated: July 1, 2026
MicrobiomeTest.us respects the privacy of its customers and website visitors.
This Privacy Policy explains how we may collect, use, process, disclose, retain, and protect personal information when you:
By using our website or purchasing our services, you acknowledge the practices described in this Privacy Policy.
The information collected depends on how a customer interacts with MicrobiomeTest.us and the testing service ordered.
We may collect:
We may collect:
Complete payment-card information may be processed by an independent payment provider and may not be stored directly by MicrobiomeTest.us.
Depending on the service ordered, MicrobiomeTest.us or its laboratory partners may collect:
Microbiome and sample information may be sensitive. We limit its use to purposes related to providing, administering, supporting, and improving the requested service, as permitted by applicable law.
When visitors use our website, certain information may be collected automatically, including:
We may retain information supplied when a customer contacts us by:
This information may include questions, complaints, support requests, refund requests, order information, and other correspondence.
We may use personal information to:
We do not use identifiable testing information for unrelated advertising without an appropriate legal basis or permission.
Some tests require a signed or electronically accepted consent form before a sample can be processed.
A consent form may explain:
Failure to provide a required consent form may prevent or delay laboratory processing.
MicrobiomeTest.us operates through a reseller testing process.
We may share necessary customer, order, consent, sample, and testing information with independent laboratories or testing partners to provide the service ordered.
The laboratory may assign a unique identifier to a sample and use that identifier during testing.
Results are returned through the reseller process and are then provided to the customer using the applicable reporting method.
Customers should direct order, delivery, correction, refund, and privacy questions to MicrobiomeTest.us unless instructed otherwise.
We may disclose limited personal information to organizations that help us provide and operate our services, including:
Service providers should receive only the information reasonably necessary to perform the applicable service.
Their processing may also be governed by their own privacy policies and contractual obligations.
We may provide a customer’s name, delivery address, telephone number, email address, and shipment details to:
These organizations may process information according to their own privacy practices.
Shipping time is separate from laboratory turnaround time. Laboratory turnaround begins only after the sample arrives at the laboratory and is accepted for processing.
Clients must follow the collection, storage, packaging, labelling, and return instructions included with their testing kits.
Some samples may contain insufficient material, become contaminated, be damaged during transportation, or otherwise fail laboratory quality requirements.
When a sample fails or requires retesting, we may use the customer’s contact, order, and sample information to:
When prenatal testing is provided, prenatal samples require specialized handling.
Customers must use the collection and return instructions included inside the prenatal testing kit.
Information connected with prenatal testing may be particularly sensitive and may be shared only with the laboratories and service providers required to provide the ordered service, subject to applicable requirements.
We may disclose personal information when reasonably necessary:
MicrobiomeTest.us does not sell biological samples or identifiable laboratory-testing information to data brokers.
MicrobiomeTest.us may use cookies and related technologies to:
Visitors may be able to manage cookies through their browser settings.
Blocking certain cookies may affect website functionality.
Third-party analytics or advertising providers may process technical information according to their own privacy policies.
We may send promotional messages when permitted by applicable law or when appropriate consent has been provided.
Customers can unsubscribe from promotional emails using the unsubscribe option in the communication or by contacting us.
Unsubscribing from marketing does not prevent necessary service messages concerning:
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention may be necessary for:
Retention periods may vary depending on:
Biological samples may be retained, destroyed, or otherwise handled according to laboratory procedures, applicable consent, and legal requirements.
Our laboratories, hosting providers, payment processors, or other service providers may operate in the United States or other countries.
Personal information may therefore be processed or stored outside the customer’s state or country.
Information processed in another jurisdiction may be subject to the laws and lawful-access requirements of that jurisdiction.
We take reasonable steps to use service providers that maintain suitable privacy and security practices.
MicrobiomeTest.us uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include:
No internet transmission, electronic-storage system, shipping process, or laboratory system can be guaranteed to be completely secure.
Customers should protect their account details, passwords, order information, reports, and testing documents.
Subject to applicable law and limitations, customers may request access to or correction of personal information held by MicrobiomeTest.us.
We may require identity verification before responding.
Certain information may not be correctable after a sample has entered laboratory processing.
Laboratory findings cannot normally be changed unless the laboratory confirms that an administrative, identification, or reporting error occurred.
Depending on the customer’s location and applicable law, a customer may have rights concerning personal information, including the right to request:
These rights may be subject to exceptions and limitations.
Certain information may be retained when required for legal, laboratory, security, contractual, fraud-prevention, or recordkeeping purposes.
Where processing is based on consent, customers may request to withdraw that consent.
Withdrawal may not apply retroactively and may not be possible after:
Withdrawing consent may prevent MicrobiomeTest.us or the laboratory from completing the requested service.
Our services are not intended to be ordered independently by children who cannot provide legally valid consent.
When testing involves a minor, authorization from a parent, legal guardian, or other legally authorized person may be required.
Additional consent forms, identification, or relationship documentation may be requested before processing.
The MicrobiomeTest.us website may contain links to third-party websites.
MicrobiomeTest.us is not responsible for the privacy practices, security, availability, or content of third-party websites.
Visitors should review the privacy policy of any external website they use.
If we become aware of a privacy or security incident involving personal information, we will assess the incident and take reasonable steps based on:
Customers should contact us promptly if they believe their account, report, testing information, or personal information has been accessed or disclosed without authorization.
MicrobiomeTest.us may update this Privacy Policy to reflect changes in:
The revised policy will be posted on this page with an updated revision date.
For privacy questions, access requests, correction requests, or concerns, contact:
MicrobiomeTest.us
Email: info@microbiometest.us
