Before you collect
What to Do When Your Microbiome Test Kit Arrives
A good collection starts before the sample is taken. Open the kit, identify every
item, read the instructions from beginning to end, and confirm the return plan
before you start.
- Check that the collection and packaging materials are present and undamaged.
- Use the supplied container and collection tools rather than household substitutes.
- Keep urine, toilet water, soap, tissue, and cleaning products away from the sample.
- Follow the labeling, sealing, storage, and packaging directions supplied with your kit.
- Use only the return address provided with your current order.
- Retain your mailing receipt and tracking number until delivery is confirmed.
The laboratory turnaround clock does not start when you place the order or when
you collect the sample. It starts after an eligible sample reaches the laboratory
and is accepted for processing.