At-home collection
The test uses a stool sample that you collect privately at home with the materials supplied in the kit.
The Gut Microbiome Test follows a straightforward process: order the kit, collect a stool sample at home, return the sample according to the enclosed instructions, and review your completed laboratory report.
Before ordering, it is important to understand that delivery time, return transit time and laboratory processing time are separate parts of the process.
The test uses a stool sample that you collect privately at home with the materials supplied in the kit.
The submitted sample is processed to provide structured information about the bacterial composition of the gut microbiome.
The estimated laboratory turnaround begins after an eligible sample has been received by the laboratory.
Follow the instructions supplied with your specific kit whenever they differ from general website guidance. The enclosed instructions contain the current collection, packaging and return requirements for your order.
Select the test, enter a complete delivery address and provide an accurate email address and telephone number. Review the current test price, kit charge and shipping charge before completing checkout.
Incorrect or incomplete delivery details may delay kit dispatch or result in additional shipping charges.
When the kit arrives, open it carefully and check that the collection materials, packaging materials and return instructions are present.
Read the instructions from beginning to end before collecting the sample. Contact support before collection if anything appears missing, damaged or unclear.
Use only the collection materials supplied with the kit. Follow the enclosed directions for collecting the required amount, labeling the container, closing it securely and preparing it for return.
Do not substitute your own container or change the collection, storage or handling process unless support has specifically instructed you to do so.
Place the collected sample into the supplied packaging exactly as instructed. Use only the return address provided with your current kit.
Return shipping is not normally prepaid unless it is specifically stated for your order. Arrange the appropriate return service and retain the receipt and tracking number until delivery has been confirmed.
The sample remains the sender's responsibility until it reaches the stated receiving office or laboratory.
After an eligible stool sample reaches the laboratory, it is received, checked and prepared for microbiome analysis.
The estimated turnaround for the Gut Microbiome Test is 15–20 working days from laboratory receipt. Shipping time is not included in this estimate.
Processing may take longer if information is missing, the sample is unsuitable, recollection is required or additional laboratory review is needed.
When processing is complete, the report is provided according to the communication method associated with your order.
The report may include information about the types and relative abundance of bacteria identified in the submitted sample, together with educational explanations and personalized dietary or lifestyle information where included in the report format.
Read the report as a snapshot of the submitted sample. Do not use a single organism, score or recommendation as proof of a disease or as a reason to start or stop medical treatment.
There is no single guaranteed order-to-report date because carrier delivery and return transit times vary. Laboratory turnaround begins only after the sample has been received and accepted for processing.
| Stage | Timing information |
|---|---|
| Order processing and dispatch | Depends on payment confirmation, order information and kit availability. |
| Kit delivery | Depends on the delivery address, carrier and shipping service selected. |
| Home collection | Completed by the customer after reading the enclosed instructions. |
| Sample return | Depends on the return carrier and service arranged for the shipment. |
| Laboratory analysis | Approximately 15–20 working days after an eligible sample reaches the laboratory. |
| Report delivery | Provided after laboratory processing and report preparation are complete. |
Working days generally mean Monday through Friday, excluding applicable public holidays. Turnaround estimates are indicative and are not guaranteed completion dates.
Collection kits or laboratory requirements may be updated. Follow the instructions enclosed with your own order rather than instructions saved from an older kit or found on another website.
Complete any required label, form or kit identifier carefully. Missing or inconsistent information may delay sample allocation and processing.
Do not use a collection container that is damaged, leaking, opened unexpectedly or past any stated expiry date.
Check the return address and determine which postal or courier service you will use before collection. Retain tracking information after the sample is sent.
The laboratory may be unable to complete testing when a sample is insufficient, damaged, leaking, contaminated, incorrectly labeled, improperly packaged or otherwise unsuitable for reliable analysis.
In those circumstances, support may contact you for clarification or ask for a new sample. Replacement kit, return shipping, recollection or retesting charges may apply when the issue was not caused by a confirmed laboratory error.
It uses a stool sample collected at home with the materials supplied in the test kit.
The standard Gut Microbiome Test is designed for at-home stool sample collection. Follow the enclosed kit instructions and contact support if you have a collection-related question.
Not normally. Return shipping is only included when this is specifically stated for your order. Otherwise, you must arrange the return shipment using the address and packaging instructions supplied with the kit.
It begins after an eligible stool sample has reached the laboratory. Time spent delivering the kit or returning the sample is not included.
Yes. Keep the mailing receipt and tracking number until delivery has been confirmed. Contact the carrier first if tracking shows a shipping delay or delivery problem.
You may be asked to submit a new sample. Additional kit, return shipping or retesting charges may apply depending on why the first sample could not be processed.
No. The report provides informational and wellness-related microbiome data. Persistent, severe or concerning digestive symptoms should be assessed by a qualified healthcare professional.
Check the current product description, sample report, shipping terms and collection guidance so you understand the full process before checkout.
View the Gut Microbiome TestYou can also review Order Kit, How to Collect a Sample, Shipping, Sample Report and Results.
