Last updated: July 1, 2026
This Shipping Policy explains how testing kits ordered through MicrobiomeTest.us are processed, shipped, delivered, and returned to the laboratory.
By placing an order through MicrobiomeTest.us, you agree to the terms described in this policy.
Orders are processed after payment has been successfully received and the order information has been reviewed.
Order-processing times may vary depending on:
The test ordered
Testing-kit availability
The delivery location
Payment verification
Required consent forms or documents
Weekends and public holidays
Orders placed outside regular business hours may be processed on the next business day.
An order confirmation will normally be sent to the email address provided during checkout. Tracking information may be provided after the testing kit has been dispatched.
Available shipping methods, estimated delivery times, and applicable shipping charges will normally be displayed during checkout.
Delivery estimates are provided for general guidance only and are not guaranteed delivery dates.
Shipping may be affected by circumstances outside our control, including:
Courier or postal delays
Severe weather
Transportation disruptions
Customs processing
Incorrect delivery details
Remote delivery locations
Public holidays
Labour disruptions
Natural disasters or other unexpected events
MicrobiomeTest.us is not responsible for delays caused by couriers, postal services, customs authorities, or other third-party delivery providers.
Laboratory turnaround time begins only after the customer’s sample has arrived at the laboratory and has been accepted for processing.
The estimated laboratory turnaround time does not include:
Order-processing time
Delivery of the testing kit to the customer
Time taken by the customer to collect the sample
Return shipping to the laboratory
Courier, postal, or customs delays
Time required to receive missing consent forms
Sample recollection or retesting
Shipping delays are outside the laboratory turnaround period.
Any turnaround time shown on the website, order confirmation, testing materials, or other communication is an estimate and not a guaranteed completion date.
Customers should inspect their testing kit promptly after delivery.
Contact MicrobiomeTest.us if:
The package appears damaged
The package appears to have been opened
Collection materials are missing
The wrong kit was delivered
The collection materials are damaged or unusable
We may request photographs of the package, shipping label, and kit contents before approving a replacement.
Customers should not use damaged, contaminated, expired, or previously opened collection materials.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Additional charges may apply if an order is delayed, lost, refused, or returned because:
An incorrect address was provided
The address was incomplete
The recipient refused the delivery
The package was not collected
The courier could not access the delivery location
Customers should contact us immediately after discovering an address error. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Customers must follow all collection, labelling, packaging, storage, and return instructions included with the testing kit.
Microbiome samples may require specific handling to protect the quality and stability of the sample.
Failure to follow the instructions may result in:
Delayed laboratory processing
Sample rejection
Sample contamination
An inconclusive result
Recollection
Additional laboratory or shipping charges
Customers should confirm whether prepaid return shipping is included with the test ordered.
When prepaid shipping is not included, the customer is responsible for arranging and paying for the return shipment.
Customers should retain their return-shipping receipt and tracking details until the laboratory confirms that the sample has been received.
Clients must follow the return instructions provided with their specific testing kit.
Return instructions may include requirements concerning:
Sample containers
Labelling
Packaging
Storage temperature
Return timing
Shipping method
Required documentation
The laboratory return address
Using an unauthorized shipping method or sending the sample to an incorrect location may cause delay, damage, sample rejection, or loss.
When a prenatal testing service or prenatal kit is provided, customers must follow the collection, packaging, and return instructions contained inside that prenatal kit.
General kit-return instructions must not be substituted for prenatal instructions unless specifically authorized by MicrobiomeTest.us or the laboratory.
Failure to follow the prenatal kit instructions may result in:
Delayed processing
Sample rejection
Recollection
Additional laboratory charges
Additional shipping charges
Some tests require completed consent forms, identification, health information, or other supporting documentation.
The laboratory may be unable to begin processing until all required forms and documents have been received and reviewed.
Missing, incomplete, unsigned, inaccurate, or inconsistent documentation may delay testing.
Time required to obtain missing documentation is outside the estimated laboratory turnaround period.
Some samples may fail laboratory quality requirements or require additional testing.
A sample may fail because of:
Insufficient sample material
Improper collection
Contamination
Incorrect packaging
Damage during transportation
Incorrect or missing labelling
Delayed sample return
Missing documentation
Laboratory quality-control requirements
Technical limitations associated with the sample
When appropriate, the customer may be asked to:
Provide another sample
Complete additional documentation
Use a replacement kit
Repeat the collection process
Approve additional testing
Replacement-kit, recollection, laboratory, and shipping charges may apply depending on the circumstances.
Contact MicrobiomeTest.us if a testing kit has not arrived within a reasonable period after the expected delivery date.
We may need to review carrier tracking information or contact the delivery provider before deciding whether a replacement kit can be issued.
A package shown as delivered by the carrier may require an investigation before a replacement is approved.
MicrobiomeTest.us is not responsible for samples lost or damaged because the customer:
Did not follow the supplied return instructions
Used an unauthorized shipping method
Sent the sample to the wrong address
Used inadequate packaging
Failed to retain tracking information
Delayed returning the sample beyond the recommended period
MicrobiomeTest.us operates through a reseller testing process.
Testing kits, samples, and related information may be handled by independent laboratories, fulfilment providers, couriers, or other service partners.
Results are returned through the reseller process and are then provided to the customer through the applicable reporting method.
Laboratory personnel may not be able to provide customers directly with:
Order updates
Test results
Refund decisions
Replacement kits
Customer-service resolutions
Questions about an order placed through MicrobiomeTest.us should be directed to MicrobiomeTest.us.
International shipping may be available for certain testing kits and destinations.
International shipments may be affected by:
Customs inspections
Import or export restrictions
Biological-sample shipping rules
Duties and taxes
Brokerage costs
Courier limitations
Local regulations
Customers are responsible for confirming that a testing kit and sample may legally be shipped to and returned from their location.
Unless otherwise stated during checkout, customers are responsible for applicable customs charges, taxes, duties, brokerage fees, and other international shipping costs.
For questions about shipping, testing-kit delivery, or sample-return instructions, contact:
MicrobiomeTest.us
Email: info@microbiometest.us
