We ship at-home microbiome test kits to eligible addresses throughout the United States. Standard postal shipping is available for $9 per kit and is charged separately from the test price.
Your kit contains the collection materials, packaging materials and return instructions needed to prepare your sample correctly. Faster courier delivery may also be available on request for an additional quoted fee.
Standard postal delivery is the default shipping option for microbiome test kits sent within the United States.
The shipping fee is added separately from the test price.
Faster courier delivery may be requested when placing your order. Available providers may include DHL, FedEx or UPS.
The final cost depends on the destination and selected service level and must be paid before dispatch.
Tracking information will be provided when it is available for the selected postal or courier service.
Delivery times can vary according to the carrier, destination and service selected.
Your kit will contain instructions explaining how to package the collected sample and where it must be returned. Follow those instructions carefully to help protect the sample during transit.
Unless your order specifically states otherwise, return postage or courier service is not prepaid. Choose an appropriate tracked service, keep the tracking number and retain it until delivery has been confirmed.
| Stage | What to expect |
|---|---|
| Kit delivery | Delivery time depends on the destination, carrier and shipping option selected. |
| Sample return | Return transit time depends on the service selected by the customer and is not part of the laboratory turnaround. |
| Laboratory testing | The estimated turnaround for the Gut Microbiome Test is 15–20 working days after an eligible stool sample is received by the laboratory. |
| Report delivery | The completed test report is provided after laboratory processing and review have been completed. |
Turnaround estimates refer to laboratory working days, generally Monday through Friday, excluding applicable public holidays. Estimates are indicative and may occasionally vary because of laboratory workflow, sample suitability or circumstances outside the laboratory's control.
Enter the recipient's full name, street address, city, state, ZIP code, telephone number and email address accurately. Incorrect or incomplete information may delay dispatch or delivery.
Use the collection container, packaging and return address supplied with your kit. Contact support before shipping if any item is missing or damaged.
Yes. Kits can be shipped to eligible U.S. delivery addresses. Enter your complete address at checkout so the order and applicable shipping charge can be confirmed.
Standard postal shipping is $9 per kit. This fee is charged separately from the microbiome test price.
Courier delivery may be available on request. The cost depends on the destination and service level. A quote must be approved and paid before the kit is dispatched.
Not normally. Return shipping is only included when it is specifically stated for the test or order. Otherwise, the customer must arrange and pay for suitable return postage or courier delivery.
Use only the return address printed in the instructions supplied with your kit. Do not rely on an address found on an older form, website or previous order.
It begins when an eligible stool sample has been received by the laboratory. Time spent delivering the kit or returning the sample is not included in this estimate.
Keep the tracking number until the sample's delivery has been confirmed. Contact the carrier first if tracking shows a delay or delivery problem.
Review the selected test, confirm your delivery information and check the shipping charge before completing your order.
Order a Test KitYou can also review How It Works, FAQ or contact support before placing your order.
